Embalagem & Envio

Perguntas frequentes
P:Can we get some samples? Any charges?
A:Sim, customized sample will be charged according to your requirements, we also offer free sample for you to check quality, but we do not cover the shipping cost.

P:How can we get a quote?
A:Please offer specifications of the products, such as material, tamanho, forma, cor, quantidade, surface finishing, etc..

P:Can you help with the design? What format design file you want for printing?
A:We have professional designers to help with simple information such as logo and some images, design format: IA; PDF; CDR; PSD; EPS.

P:How long can I get a sample and how long is the mass production lead time ?
A:Tempo de amostra: 3-5dias, production lead time is usually about 12-15 Dias úteis

P:How can i know if my goods have been shipped?
A:Detailed photos of every process will be sent to you during the production. We will supply the tracking NO. once shipped.

P:How can you guarantee your quality? If we don’t satisfied your quality,how will you do? A:Normally we do samples for you to confirm everything, and production will be same as samples.If you worried about the quality problems,you can place the order through alibaba trade assurance,it can guarantee the quality and delivery, If any quality discrepancy, Alibaba will help you and return the money to you.

P: Will my final print be the same as my laser printer output or in my monitor?
A: It is not possible to achieve 100% color quality as in your laser printing and monitor. Computer monitor is using RGB mode, while our printing is in CMYK mode. Color displayed on your computer monitor is created by projected or additive light. Therefore there is no guarantee that the finished products are exactly matching your laser printing, monitor, or digital print outs. Different printer, be it inkjet or laser printers will have varying results.

P: Can you guarantee that the output printing colors are the same as my sample?
A: It is known in the printing industry that printer cannot guarantee that they can match your required colors 100%. Even from one commercial printing firm to another, there can be differences in the outputs. If you require a better match color, you can send us the digital proof.

P: What file format do you accept?
A: We highly recommend use of Illustrator or In Design format. Besides that, you may want to consult us if you are using PDF, Adobe Photoshop or MS Word.

P: What is the lead time for my order upon confirmation of artwork?
A: Please consult us to check for the lead time, as it depends on the quantity, and transportation from our factory.

P: What is the difference between RGB and CMYK mode?
A: RGB is the color mode used for display devices such as monitors and televisions, and it is not printable. Computer’s monitor uses RGB.
CMYK refers to the 4 inks used by printing presses. C is Cyan, M is Magenta, Y is Yellow, and K is black.
A common mistake made by customers is in providing the file in RGB format when submitting their print job. CMYK mode is required as we need to separate the objects into 4 colors so that a separate printing plate can be made for each of the colors.

P: Do you provide Pantone color printing?
A: Sim, we provide Pantone color printing. Please inform our sales if you require Pantone color printing. Separate fees apply due to purchase of Pantone color.

P: Entrega
A: We close location to Shenzhen & Hong-Kong Port cuts transport cost by up to 25%. In addition, using split shipments and trucking our logistics department can arrange transportation to any destinations on the globe saving you time and money.